Policy

Information and Data Privacy

EPS Pickup values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our service, you confirm that:

• You have read, understood, and agreed to this Privacy Policy.
• You are over 13 years of age, or your parent/guardian has read and agreed to this Privacy Policy on your behalf.

If you do not agree or are unable to make this promise, please do not use our service. Contact our support team to request deletion of your account and data.

Information We Collect

We collect personal information you provide during registration or use of our services. This may include:

• First and last name
• Email address and phone number
• Photo identification (ID card, passport, etc.)
• Address and delivery details

We may also collect additional information to fulfill requests, restore accounts, or manage promotional campaigns. In certain circumstances, we may share your data with:

• Government or law enforcement agencies when required by law
• Professional advisers for legal compliance
• Third parties involved in corporate events (mergers, acquisitions, etc.)

Location Information

Our mobile app may collect and process location data (including precise location) to provide our services.

We use location data for:

• Determining pickup and delivery addresses
• Providing real-time shipment tracking
• Improving routing and logistics efficiency
• Verifying service availability in your area

Location data is collected only when:

• You grant permission to access your device location
• The app is actively being used for pickup, delivery, or tracking

Location data may be shared with:

• Delivery personnel assigned to your shipment
• Service providers necessary to complete logistics operations
• Government or regulatory authorities where required by law

You may disable location permissions at any time, but some app features may not function properly without them.

Data Protection Statement

We use your personal information only for the purposes specified and retain it only as long as necessary. We follow reasonable security measures to protect your data against loss, theft, unauthorized access, or disclosure.

Privacy Policy Changes

This Privacy Policy may be updated at any time. Changes will be posted on this page.

Data Retention

Personal data is stored as long as necessary to provide services or comply with legal obligations.

Data Transfer

Your data is processed and stored on our servers. We take all necessary measures to ensure the security and confidentiality of your personal information at all times.

Cookies

Our website uses cookies to improve user experience and track site usage. You may choose to reject or delete cookies in your browser settings.

Payment Implementation

Payments on our website or EPS Pickup app are powered by Paystack.

Your Legal Rights

You have the right to access, correct, or erase your personal data, and to object to or restrict processing. Contact us via our website or chat for any clarifications or to exercise your rights.

Contact Us

For privacy questions or requests, you can reach us through any of the following channels:

• Email: info@epsng.org
• Website contact page: Contact Form
• WhatsApp chat: Chat on WhatsApp